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Strategies and Solutions that Promote Patient-Centric Care
As healthcare providers shift to a “value not volume” patient-centric coordination of care model they are confronting an increasing number of challenges. Empowering patients to take control of their...
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SMS: Engaging Patients and Empowering Caregivers
Dental professionals, like my dentist, recommend teeth cleaning every six months. I like to stay on top of it. I know that if I don’t schedule my next appointment while I’m there, I’ll likely forget to...
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How Optimizing Patient Data Can Lead to Better Healthcare Experiences
Healthcare providers must keep looking for new ways to help patients better manage their health and empower staff. To meet these goals, providers need to optimize the data exchange between multiple...
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Keeping Patients in and Out of the Hospital One Text at a Time
Text messaging has become an essential tool for businesses when it comes to engaging with customers. A Nielsen study showed, customers text twice as much as they call, and according to Statistic Brain...
View ArticleImproving Patient Engagement with Reporting and Business Intelligence
Most private and public enterprises routinely pursue performance improvement initiatives to reduce costs, increase competitiveness and improve operations. Healthcare organizations are no different but...
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Chatbots—Just What the Doctor Ordered
Earlier this year, Florence was nothing more than a hobbyist’s development project, and the chatbot was used as a simple symptom checker. Just months later, Florence has evolved into an automated...
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How Healthcare Providers Can Help Patients Manage Their Health at No Cost
In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging...
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NGPX & CIO Summit Takeaways
Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha. Now that I’ve finally had a few hours at home to catch my breath, I thought it might...
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Mobile and SMS – A New Hope in Patient Engagement
We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. With the advent of patient portals through mobile or disposable apps, patients can easily check...
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#HIMSS18: Better Patient Engagement on a Better Channel
It is no mystery that we view our mobile devices as a life and travel companion. The other day I left my house without my wallet, but to be honest, I didn’t need it the entire day. I was able to order...
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